Dear Customer,
due to IT work on our logistics, neither orders nor deliveries are expected to be possible until February 13, 2023. We ask for your understanding.
You will still find all product information on our website. Shortly, the entire Paulmann world will be available again as usual.
If you have any questions, please use our support center. From Friday, 27.01.2023 you can reach us personally via our chat (Monday to Saturday from 8 am to 5 pm).
Delivery & Shipping
At the Paulmann online shop, you order directly from the manufacturer. That has its advantages:
Faster shipping We have our own state-of-the-art logistics centre at our company headquarters in Springe/Völksen near Hanover. Provided your order reaches us by 1 pm and the items are in stock, we will dispatch your goods the same day (prepayment orders: dispatch right after payment receipt).
One-to-one service and customer advice ontacting us by phone or mail means you will be in touch with a customer service representative right here at our head office. Our representatives are familiar with all Paulmann products and are happy to offer their knowledgeable assistance.
Uncomplicated returns You have the right to return any product within 14 days. Within this period, you can return the purchased items free of charge for a full refund or exchange.
CO2-neutral transport with DPD Sustainability and environmental protection are important to us at Paulmann. That's why we are making a contribution to climate protection by sending our parcels climate-neutrally with our shipping partner DPD, with no additional cost to you. Find out more about this topic here.
Here you will find answers to frequently asked customer questions about delivery and shipping:
Not the answers you were looking for? Use the Contact Form to ask us directly.
Huge Selection
More than 2,500 products and lighting systems to improve our customer's quality of life.
Free Returns
Return any of your purchased items free of charge for a refund or product exchange within 14 days.
Award-Winning Design
Renowned juries have repeatedly recognised Paulmann products for their outstanding design.
