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Paulmann Licht GmbH Warranty Conditions
In addition to the legal warranty rights, Paulmann Licht GmbH also offers a guarantee for the correct function of products from the Paulmann brand for a period of 5 years after purchase, subject to proper use and an average on-time of max. 4,500 h/year after professional installation.
The following are excluded from the guarantee: Batteries and replaceable lamps; overvoltage damage (e.g. lightning strike); damage to products due to force majeure; damage that does not impair the function of the product, e.g. scratches, tears, dents, bumps, paint damages, damages to the decorative equipment, etc.
Natural reductions in luminosity and changes to light colour during operation are also excluded. Both effects are a result of the technology and represent the state of the art. Failures of electronic operating devices and LED modules that fall within the nominal failure rate of 0.2%/1,000 operating hours are excluded from the guarantee.
Processing: In the event of a guarantee claim, please send the defective product along with sufficient postage to the address located on the top left of page 1 under “Guarantor”, or to our contact partner in your country, which can be found at www.paulmann.com. Make sure to include the completed warranty form, the invoice/sales receipt, and a description of the fault. This contact partner is also available to help you with any further questions. If the guarantee claim is confirmed, we will rectify the product failure at our own choice either by repair at no extra charge, by replacement (potentially with a successor model) or by reimbursing the purchase price. In the event of a repair/replacement, different technical specifications may result. The costs for dismantling and installation and costs that exceed the purchase price of the product are not included in the guarantee. Your statutory rights will naturally remain unaffected should a product be defective.
In the context of the guarantee, the following applies for entrepreneurs: The laws of the Federal Republic of Germany apply to the exclusion of the UN Convention on the International Sale of Goods (CISG) as well as regulations that refer to the laws of other countries. The exclusive place of jurisdiction for disputes is 31832-Springe, Germany. Valid from 01/09/2020.
You can find the guarantee conditions in your local language at www.paulmann.com/guarantee/lang or by using the contact options provided above under Guarantor.