At the Paulmann online shop, you order directly from the manufacturer. That has its advantages:
Faster shipping We have our own state-of-the-art logistics centre at our company headquarters in Springe/Völksen near Hanover. Provided your order reaches us by 1 pm and the items are in stock, we will dispatch your goods the same day (prepayment orders: dispatch right after payment receipt).
One-to-one service and customer advice ontacting us by phone or mail means you will be in touch with a customer service representative right here at our head office. Our representatives are familiar with all Paulmann products and are happy to offer their knowledgeable assistance.
Uncomplicated returns You have the right to return any product within 14 days. Within this period, you can return the purchased items free of charge for a full refund or exchange.
Here you will find answers to frequently asked customer questions about delivery and shipping:
Not the answers you were looking for? Use the Contact Form to ask us directly.
